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Aavie Support

Help with your AAVIE account, assessment, supplement, and orders.

How Can We Help

Find what you need, fast.

👤

App & Account Support

  • Account registration and login issues
  • OTP / login problems
  • Profile and account-related issues
  • General app usage assistance
🌿

Assessment & Recommendations

  • Help with completing the health assessment
  • Quiz-related issues
  • Understanding assessment results
  • Questions about personalized recommendations
⚙️

Technical Support

  • App crashes or unexpected errors
  • App not loading properly
  • Internet / connectivity-related issues
  • Other technical problems
Talk To Us

How to Contact Us

Send us a message and our support team will get back to you as soon as possible.

support@aavie.life
✉️  Contact Support
We typically respond within 24–48 hours.
Something Wrong?

Report a problem.

If you run into a bug, an unexpected error, or anything that doesn't feel right while using the Aavie app, please let us know. Include your device type, app version, and a short description of what happened so we can help you faster.

Report a Problem →
Quick Answers

Frequently Asked Questions

About Your Assessment

Through a short assessment about your body, cycle, and habits. Your answers are matched against traditional Ayurvedic patterns to identify your Prakriti.
No. AAVIE is a wellness tool based on Ayurvedic principles. It does not diagnose, treat, or cure any medical condition and is not a substitute for professional medical advice.
Your photo is used only for analysis and is deleted after processing.
Your Prakriti assessment can't be changed directly in the app once submitted. If you'd like to retake it or update your answers, email us at support@aavie.life and we'll help you reset it.
Email us at support@aavie.life with details, and our team will review your assessment and help you retake it if needed.

About Your Supplement

Supplements are reviewed by a Vaidya as needed based on your assessment. You'll see a status update in the app if review applies to your order.
A Vaidya may reach out if your assessment indicates it's needed. Most orders proceed without a call.
Yes — as your logs and cycle data update, your supplement can be adjusted for your next order.

Orders & Shipping

Orders typically ship within 3–5 days.
Yes — under My Orders in the app.

Account & Data

Your assessment data is saved securely and governed under the DPDP Act. See our Privacy Policy for full details.
Log Out in Settings, or email us directly at support@aavie.life.

Still Need Help?

Email us at support@aavie.life — we'll get back to you as soon as possible.